Q. Error Message: There is no account available for you

When you first try to launch WebEx in Canvas you may be prompted with the following error message - "There is no account available for you." To resolve the issue:

Log into https://jmu.webex.com with your e-ID, password, and Duo. 

After logging into the site, you can exit the window and navigate back to Canvas. 

Click on Account Settings in the top right.


On the left-hand side click on Conferencing Accounts

Canvas will authenticate your Canvas account with WebEx and once you have three green check marks you should be good to go to host sessions in Canvas.



  • Last Updated Mar 19, 2020
  • Views 121
  • Answered By David Vess

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