Q. What is Webex? What does Webex inside Canvas mean? Why should I use Webex?


What is Webex?

Webex is a web conferencing service that provides audio, video, chat, and desktop/application-sharing to instructors and students. Instructors can use Webex to host online gatherings such as: live (synchronous) classes, office hours appointments, and meetings with colleagues. The service is supported by JMU IT Helpdesk and Libraries. The JMU Webex service is available in two locations. First, the service is available on this website http://jmu.webex.com/ for faculty and staff and on https://jmudukes.webex.com/ for students. Secondly, Webex is available inside Canvas-hosted classes via the Webex navigation button for instructors to use to hold synchronous classes. 

Why use Webex?

  • JMU subscribes to it.
  • It meets the security audit requirements performed by JMU IT.
  • It offers end-to-end encryption.
  • It integrates with classes inside Canvas.
  • It meets FERPA and HIPAA standards.

What does using Webex inside canvas mean?

Instructors can connect the Webex service to their Canvas-hosted classes in a few steps. This connection results in a consistent pathway for students to both classes and individual appointment sessions hosted in Webex.

Why Add Webex to Classes in Canvas?

  • Students do not need a special link or password to get to sessions.
  • Students access sessions through a consistent pathway via class pages.
  • All the sessions for a semester can be scheduled.
  • It records attendance to synchronous sessions.
  • Office hours can be published and scheduled across all classes.

Will the JMU Webex website, Webex inside Canvas, and the apps share settings and other information? 

Sessions scheduled in Webex inside Canvas, using either of the three conference types, should appear on your the Webex Website.  Recordings you see under the Recordings tab in Webex inside Canvas should also appear on your Webex website. Attendance reports under the Attendance tab should also appear on you Webex website. 

The Webex website, desktop apps, and browser plugins offer different features and do not always interact with each other. For example, changing your preferences on the JMU Webex website will change behavior in the web app, but not the desktop apps. You can change a number of settings for yourself and meeting participants in the desktop apps for each of the three conference types. 

Why Not Use Other Services?

  • Google Hangouts reveals email addresses of attendees (FERPA violation).
  • Microsoft Teams can only be used for collaboration with other @jmu.edu accounts, not with student @dukes.jmu.edu accounts.
  • Other services have not gone through IT security audits, which assess products used for university business.

Webex Guide

See more about Webex on the Guide to Hybrid & Online Teaching at JMU.


  • Last Updated Aug 10, 2020
  • Views 117
  • Answered By David Vess

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