Q. How do I install or run Webex?

Answer

Table of Contents

Normally, anyone trying to attend a Webex session is presented with various ways to join or launch it based on the kind of device they have, its operating system, and browser.  During this process a web page should appear that will present various options.  See the image at the bottom of this page for a sense of the various elements that may come into play depending on your device. 

For Instructors - Computer Apps 

We recommend instructors watch for ways to install the computer application the first time they launch a session. Note that the conference type your Webex sessions will use will determine the application you will be directed to download. You choose the conference type as you schedule a session or use the quick launch option in Webex inside Canvas. To learn more about the conference types (meetings, events, and trainings) and where to download the applications, visit this page.  

Web Browser Extensions or Add-ons

You can install browser add-ons or extensions to run on all the major browsers on Macs or PCs. Below are basic tutorials to install the Chrome and Firefox extensions. The prompt to install the desktop app or browser extension should appear automatically, but you can install it by locating it in your browser's extension/app store. We recommend that anyone facilitating Webex sessions run the desktop application for their session's conference type as noted in the above section For Instructors - Computer Apps.  

Webex Web App

The Webex Web App is an ideal solution for anyone who has difficulty installing software, including web browser extensions or add-ons. The app can be used to attend a meeting, event, or training. We recommend that anyone facilitating Webex sessions run the desktop application for their session's conference type as noted in the above section For Instructors - Computer Apps.  

Webex Personal Room

The personal room is available on the https://jmu.webex.com/ (for JMU personnel) or http://jmudukes.webex.com/ (for students) websites. The personal room can be used for virtual meetings anytime. For more information, see the Cisco Webex Personal Rooms in Cisco Webex Meetings

Apps for Mobile Devices

Locate the Webex mobile app in your device's app store. Note that there is an app for iOS (iPhone and iPad) and Android devices. 

Select Elements of the Webex Software Suite 

An illustration of all the various components that make Webex work for most computers (PC and Mac) and mobile devices (iPhone and Android).

 

Install the Webex Extension to the Chrome Browser

NB: Google requires you to have a Google account to install extensions to their browser. We recommend Firefox as a more privacy-minded alternative. A guide for installing the Webex add on to Firefox is in the next section. 

  1. As you click on an invitation to join a session in Webex, you may be prompted to install the Chrome extension. In the first screen, "Step 1 of 2: Add Webex to Chrome" click on the large "Add Webex to Chrome" button in the lower part of the page.


  2. You will land on the Cisco Webex Extension page for Chrome. The below images illustrates how you will be required to log in to add the extension to the browser. (We recommend using Firefox as a more privacy-minded alternative. A guide for installing the Webex add on to Firefox is in the next section.)


  3. After logging into Google, Click on the "Add to Chrome" button in the upper right of the screen.


  4. Click on the "Add Extension" button in the panel that should appear in the upper right corner of the browser window. 


  5.  

Install the Webex Extension to the Firefox Browser

  1. The first page you will see is like the below. Click on the "Add Webex to Firefox" button in the lower part of the page to begin.


  2. You will be presented with a small panel that will slide down for the browser's address bar. You will need to click on the "Continue to Installation" button to accept and prompt from jmu.webex.com or jmudukes.webex.com to continue.


  3. You will again be presented with a small panel that will slide down for the browser's address bar. Here you will need to click the "Add" button to add the extension to the browser.


  4. Lastly, you will be presented with a small panel from the browser's settings menu in the upper right corner of the screen. You will need to click on the "Okay, Got it" button to clear that message. 

Webex Guide

See more about Webex on the Guide to Hybrid & Online Teaching at JMU.

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  • Last Updated Aug 10, 2020
  • Views 105
  • Answered By David Vess

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