Answered By: Alex Machita Last Updated: Aug 10, 2018 Views: 75
Answered By: Alex Machita
Last Updated: Aug 10, 2018 Views: 75
When ILL items become overdue, we go through the following process:
- When you keep an item you've rented past the due date, we'll send you an overdue e-mail reminder.
- If you don't return the item within 7 days of the due date, we'll block your ILL privileges.
- Once that happens, it is your job to contact us immediately and let us know the status of the item.
- If you don't contact us, we will bill you the next business day for $110 replacement cost and a non-refundable $15 processing fee for each item.
If you have any trouble returning your ILL items, don't hesitate to contact the ILL Borrowing staff at 540.568.6680 or firstname.lastname@example.org.
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