What should I do if I cannot log in to Canvas?
Answer
If you are unable to log in to Canvas, but have access to your MyMadison Account:
1) Navigate to mymadison.jmu.edu and log in using your JMU eID.
2) Click this link to Canvas:
Your Canvas account is part of JMU's Single Sign-On (SSO) federation and uses the same credentials that access other SSO student services such as your MyMadison page. Occasionally, the credentials for these services can become out of sync, but this is a reliable workaround to access Canvas if you cannot do so directly from https://canvas.jmu.edu. This applies particularly to new students and those who have just recently updated their password.
If you are unable to access MyMadison, you may reach out to the IT Help Desk by either calling their number at (540) 568-3555 or emailing them at HelpDesk@jmu.edu for assistance with resetting your e-ID credentials.