Frequently Asked Questions: Tech Support

1. Create your Poll Everywhere “Presenter” account:
   • Visit www.PollEverywhere.com and select “Log in.”
     • If you have a Poll Everywhere Presenter account using your @jmu.edu address, select “Log in.”
     • If you do not have a Poll Everywhere Presenter account using your @jmu.edu email address, select “Sign Up” then choose “I’m a Presenter” and follow the instructions.
     • If you already have a Poll Everywhere Presenter account using your @jmu.edu email but can’t remember your Poll Everywhere password, select “Log In” then “Forgot your password?” to reset your password.
     • If you already have a personal/free account with Poll Everywhere using your @jmu.edu email address and would like it to be merged with the JMU enterprise account, please contact LETsupport@jmu.edu with this request.
2. Sync your Canvas course(s) with your Poll Everywhere account:
   • On your Canvas course page(s), go to “Course Settings > Navigation.” Click and drag the “Poll Everywhere” tab up into the active tabs
   • While logged in to your Presenter account on www.PollEverywhere.com in another tab of the same internet browser, click on this newly-added Poll Everywhere tab from your Canvas course’s navigation bar. If you have not already logged in to Poll Everywhere from another tab, you will be presented with a message stating “Log in to use the LMS integration.” If you have already logged in to Poll Everywhere and still receive this message, refresh the web page.
     • If you are properly logged in, the Poll Everywhere button on your Canvas Course will direct you to www.PollEverywhere.com, where you will see the name of your Canvas Course along with an option to “Add Gradebook” and “Sync Roster.” Selecting the “Sync Roster” option will send an invite to all the students in your Canvas Course and add them to a Poll Everywhere Group named after your Course. This should also “Register” these students to the James Madison University Poll Everywhere account if they haven’t already registered while taking a previous course.
3. Ensure your students are registering for Poll Everywhere correctly:
   • Students can inadvertently sign up for the wrong type of Poll Everywhere account, which may affect their ability to access Activities that require Registration. There are two sign-up websites: www.PollEverywhere.com (for “Presenters” or teachers) and www.pollEV.com (for “Participants” or students).
   • Students can either use the Poll Everywhere link on the Course Navigation Bar or go directly to www.pollEV.com to sign up for a Participant account. They should not sign up on www.polleverywhere.com.
   • We recommend you set up a persistent Test Activity by “Pinning” an Activity that requires students to be registered to view. This way, students can test whether they are able to participate, even outside of class.

Find more info about Poll Everywhere at JMU.