Skip to Main Content

Loading

Frequently Asked Questions: Tech Support

Browse Our Answers

Popular
Recent

Where do I get Respondus LockDown Browser and how do I use it? (for students)
Last Updated: Mar 14, 2023 |
Topics:
- Respondus
|
Views: 22562
How can students set up their Poll Everywhere web portal account using the JMU Enterprise account?

Last Updated: Aug 29, 2024 | Views: 6851
Where can I download Respondus 4.0 Campus-Wide Edition?
Last Updated: Jun 12, 2025 |
Topics:
- Respondus
|
Views: 3943
How do I log into Canvas at JMU?
Last Updated: Mar 14, 2023 |
Topics:
- Canvas
- Canvas- Getting Started
|
Views: 3350
What file types can be uploaded to Canvas and/or be annotated within SpeedGrader?
Last Updated: Aug 02, 2023 |
Topics:
- Canvas
- Canvas Grading and Gradebook
|
Views: 3189
How do I Prepare Canvas grades for MyMadison?
Last Updated: Aug 23, 2024 |
Topics:
- Canvas
- Canvas Quizzes and Tests
|
Views: 1539
How do you weigh the Total/Final grade in Canvas using Assignment Groups?
Last Updated: Aug 02, 2023 |
Topics:
- Canvas
- Canvas Grading and Gradebook
|
Views: 1255
How do I create and grade a Turnitin assignment?
Last Updated: Nov 17, 2025 |
Topics:
- Canvas Grading and Gradebook
- Turnitin
|
Views: 1149
Where do I get Respondus LockDown Browser and how do I use it? (for faculty)
Last Updated: Aug 02, 2023 |
Topics:
- Respondus
|
Views: 924
Is Respondus LockDown Browser installed on lab computers in the library?
Last Updated: Oct 20, 2025 |
Topics:
- Respondus
|
Views: 887

How do I create and grade a Turnitin assignment?
Last Updated: Nov 17, 2025 |
Topics:
- Canvas Grading and Gradebook
- Turnitin
|
Views: 1149
Do we have Artificial Intelligence (AI) detection in Turnitin?
Last Updated: Nov 17, 2025 |
Topics:
- Canvas Grading and Gradebook
- Turnitin
|
Views: 489
Can I message all my sections of a course at once?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
|
Views: 50
Is Respondus LockDown Browser installed on lab computers in the library?
Last Updated: Oct 20, 2025 |
Topics:
- Respondus
|
Views: 887
What is the best way for students to turn in large assignment files like videos?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Calendar Announcements, Assignments, and Discussions
|
Views: 42
What are the limits to the length or size of the video lectures I create in Canvas?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Calendar Announcements, Assignments, and Discussions
|
Views: 225
Do I need to reset a student's assignment or quiz if they lose internet connection?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Quizzes and Tests
|
Views: 26
If you build a quiz in Canvas, can you use it in another course?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Quizzes and Tests
|
Views: 94
Where can I download Respondus 4.0 Campus-Wide Edition?
Last Updated: Jun 12, 2025 |
Topics:
- Respondus
|
Views: 3943
What are "New Quizzes" in Canvas?
Last Updated: Jun 11, 2025 |
Topics:
|
Views: 203