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Frequently Asked Questions: Tech Support

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Where do I get Respondus LockDown Browser and how do I use it? (for students)
Last Updated: Mar 14, 2023 |
Topics:
- Respondus
|
Views: 22535
How can students set up their Poll Everywhere web portal account using the JMU Enterprise account?

Last Updated: Aug 29, 2024 | Views: 6830
Where can I download Respondus 4.0 Campus-Wide Edition?
Last Updated: Jun 12, 2025 |
Topics:
- Respondus
|
Views: 3896
How do I log into Canvas at JMU?
Last Updated: Mar 14, 2023 |
Topics:
- Canvas
- Canvas- Getting Started
|
Views: 3326
What file types can be uploaded to Canvas and/or be annotated within SpeedGrader?
Last Updated: Aug 02, 2023 |
Topics:
- Canvas
- Canvas Grading and Gradebook
|
Views: 3117
How do I Prepare Canvas grades for MyMadison?
Last Updated: Aug 23, 2024 |
Topics:
- Canvas
- Canvas Quizzes and Tests
|
Views: 1523
How do you weigh the Total/Final grade in Canvas using Assignment Groups?
Last Updated: Aug 02, 2023 |
Topics:
- Canvas
- Canvas Grading and Gradebook
|
Views: 1215
How do I create and grade a TurnItIn assignment?
Last Updated: Feb 14, 2024 |
Topics:
- Canvas Grading and Gradebook
- TurnItIn
|
Views: 1140
Where do I get Respondus LockDown Browser and how do I use it? (for faculty)
Last Updated: Aug 02, 2023 |
Topics:
- Respondus
|
Views: 899
Is Respondus LockDown Browser installed on lab computers in the library?
Last Updated: Oct 20, 2025 |
Topics:
- Respondus
|
Views: 882

Can I message all my sections of a course at once?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
|
Views: 47
Is Respondus LockDown Browser installed on lab computers in the library?
Last Updated: Oct 20, 2025 |
Topics:
- Respondus
|
Views: 882
What is the best way for students to turn in large assignment files like videos?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Calendar Announcements, Assignments, and Discussions
|
Views: 39
What are the limits to the length or size of the video lectures I create in Canvas?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Calendar Announcements, Assignments, and Discussions
|
Views: 213
Do I need to reset a student's assignment or quiz if they lose internet connection?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Quizzes and Tests
|
Views: 24
If you build a quiz in Canvas, can you use it in another course?
Last Updated: Oct 20, 2025 |
Topics:
- Canvas
- Canvas Quizzes and Tests
|
Views: 89
Where can I download Respondus 4.0 Campus-Wide Edition?
Last Updated: Jun 12, 2025 |
Topics:
- Respondus
|
Views: 3896
What are "New Quizzes" in Canvas?
Last Updated: Jun 11, 2025 |
Topics:
|
Views: 160
Do we have Artificial Intelligence (AI) detection in TurnItIn?
Last Updated: Dec 16, 2024 |
Topics:
- Canvas Grading and Gradebook
- TurnItIn
|
Views: 477
How can students set up their Poll Everywhere web portal account using the JMU Enterprise account?

Last Updated: Aug 29, 2024 | Views: 6830